Delete Your Lettover Account
How to permanently delete your Lettover account and what happens when you do.
Delete your account in the app (recommended)
The fastest way to delete your account is directly inside Lettover — deletion happens immediately and does not require contacting support.
- Open the Lettover app and sign in to the account you want to delete.
- Go to the Settings tab.
- Scroll to the Account section and tap Delete Account.
- Confirm the deletion when prompted. This action cannot be undone.
Once confirmed, your account and the data described below are deleted right away, and you're signed out automatically.
What gets deleted
| Data | What happens |
|---|---|
| Profile (display name, nickname, avatar, locale, coins, entitlements) | Permanently deleted |
| Nickname / @handle reservation | Released, but held for 30 days before anyone else can claim it |
| Friends list (yours, and other players' entries for you) | Permanently deleted |
| Pending invites you sent & your incoming match-request inbox | Permanently deleted |
| Purchase / coin-grant history (your own ledger) | Permanently deleted |
| Daily-challenge leaderboard entries | Permanently deleted |
| Push notification tokens | Permanently deleted |
| Profile photo / avatar image | Permanently deleted from storage |
| Rating (Elo) and win/loss stats stored on your profile | Permanently deleted |
| League-season entry for a season still open or closing | Permanently deleted |
| Sign-in credentials (email/password, linked Apple/Google/Facebook) | Permanently deleted |
| Games you had in progress | Ended on your behalf so your opponent isn't left waiting — see below |
| Finished/forfeited game records, and any quick-chat exchanged in them | Kept, but your name/photo on them is replaced with "Deleted player" — see below |
| Already-closed league-season standings (your past rank/points for a season that has ended) | Kept, but your name/photo on them is replaced with "Deleted player" — see below |
| Anti-fraud purchase record (product ID, transaction ID, a one-way hash of your account ID) | Kept indefinitely, anonymised — see below |
About games in progress: if you have any active (unfinished) games when you delete your account, those games are ended automatically and your opponent is credited with a win, so deleting your account never leaves another player stuck mid-game. This does not affect any other data belonging to your opponent.
About game records and league history: a multiplayer game is a shared record between you and your opponent. Deleting your account does not delete a finished or forfeited game, or the quick-chat exchanged during it, because that record also belongs to your opponent's own game history — instead, your display name, photo, and avatar on that record are replaced with "Deleted player" so it no longer identifies you. For the same reason, standings from a league season that has already closed are pseudonymised the same way rather than removed; a league season that is still open or closing when you delete your account has your entry removed outright. Your profile, rating, and stats going forward are deleted as described above — only these shared, already-settled records remain, with your identity stripped from them.
About the anti-fraud purchase record: if you ever bought coins or an unlock, we keep an anonymised record of that specific transaction (product ID, transaction/order ID, and a one-way cryptographic hash of your account ID — never your account ID itself, and never reversible back to it) indefinitely, so the same purchase receipt can't be redeemed again for free coins on a different account after you delete yours. This record cannot be used to identify you or linked back to your deleted account; your own readable purchase history (the ledger) is deleted as listed above.
Can't access the app?
If you no longer have access to the app (e.g. you uninstalled it, lost your device, or are locked out) you can request deletion by email instead:
Email [email protected] with the subject line "Account Deletion Request" and include:
- Your in-app nickname / display name, and/or your friend code, if you remember it
- The email address or sign-in method associated with the account (if any)
- Any other detail that helps us confirm it's your account
We will verify the request and delete the account and its data as described above. We aim to complete email-requested deletions within 30 days.
About games with your opponents: deleting your account removes your own profile, friends list, purchase ledger, push token, avatar, and sign-in credentials. It does not remove a finished or forfeited game from your opponent's own game history — that shared record is also their data, so it stays — but your nickname/avatar on it is replaced with "Deleted player" so it no longer identifies you. The same applies to league-season results that have already been finalized. See our Privacy Policy (§11) for the full explanation.